Return & Exchange Policy

Last Updated: 10 September 2026

At VAYUQ, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, we’re here to help.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong product, size, or colour.
• The product is unused and in its original condition.
• The original tags, packaging, and accessories are intact.

Products that have been worn, washed, altered, damaged after delivery, or used may not be eligible for return or exchange.

2. Size Exchange

If you ordered the wrong size, you may request a one-time size exchange within 7 days of delivery, subject to availability.

The product must be:

• Unworn and unwashed.
• Free from stains, odour, or damage.
• Returned with original tags and packaging.

If the requested size is unavailable, we may offer an alternative solution at our discretion.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

For faster resolution, please provide:

• Your order number.
• Clear photographs/videos of the product.
• Photographs of the packaging and shipping label.

After verification, we may provide a replacement or another appropriate resolution.

4. Non-Returnable Conditions

Returns or exchanges may not be accepted if:

• The product has been worn or washed.
• The product has been altered or modified.
• The product is damaged due to customer misuse.
• Original tags or packaging are missing.
• The return request is made after the eligible return period.
• The product shows signs of use, stains, perfume/deodorant smell, or other damage.

5. Return Process

To request a return or exchange, contact our customer support with your order number and reason for the request.

Once your request is reviewed and approved, we will provide the necessary return instructions.

Please do not send products back without receiving confirmation from VAYUQ.

6. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the applicable payment gateway and banking processing timelines.

Shipping charges, if applicable, may not be refundable unless the return is due to a defective, damaged, or incorrect product.

7. Return Shipping

For products that are defective, damaged, or incorrectly delivered, VAYUQ will generally arrange or bear the applicable return shipping cost after verification.

For size-related exchanges or other customer-initiated returns, return shipping charges may apply.

8. Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please follow the applicable return process after delivery.

9. Important Note

All returns and exchanges are subject to inspection and approval by VAYUQ. We reserve the right to reject a return or exchange if the product does not meet the conditions mentioned in this policy.

For any questions regarding returns or exchanges, please contact us through the contact details provided on our website.

VAYUQ
Beyond the ordinary.